Privacy Policy

Hertes Food Products Pvt Ltd. ("Hertes," "we," "us," or "our") operates the Hertes online store at this website, where we sell premium coffee products and frozen snacks. We are committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have. By using our website, creating an account, or placing an order, you agree to the practices described in this policy.

We may collect the following types of information:

• Account information: Name, email address, and password when you register. If you sign in with Google, we receive your name and email from Google.
• Order and delivery information: Shipping address, contact phone number, and order details such as products purchased, quantities, and order history.
• Payment information: Payments are processed securely by Razorpay. We do not store your full card or UPI credentials on our servers. We may receive transaction IDs, payment status, and limited payment metadata needed to fulfil and support your order.
• Technical and usage data: Browser type, device information, IP address, pages visited, and cookies used to keep you signed in, remember your cart, and improve site performance.
• Communications: Messages you send us by email, WhatsApp, or other support channels.

We use your information to:

• Process and deliver your orders
• Manage your account and order history
• Communicate order updates, delivery status, and customer support responses
• Process payments and prevent fraudulent transactions
• Improve our website, products, and shopping experience
• Comply with applicable laws and respond to lawful requests
• Send promotional updates only where permitted by law and, where required, with your consent

We use cookies and similar technologies to maintain your session, keep items in your cart, and remember your preferences. You can control cookies through your browser settings, but disabling them may affect sign-in, checkout, and cart functionality.

We do not sell your personal information. We may share data only as needed to operate our business, including with:

• Payment partners such as Razorpay to process transactions securely
• Delivery and logistics partners to ship your orders to your address
• Technology providers that host or support our website and related services
• Legal authorities when required by law or to protect our rights, users, or the public

Third-party services such as Google Sign-In, Instagram, YouTube, LinkedIn, and WhatsApp have their own privacy policies governing how they handle your data when you interact with them.

We retain personal information for as long as needed to fulfil orders, provide customer support, meet legal and accounting obligations, and resolve disputes. When data is no longer required, we delete or anonymise it in line with our internal practices and applicable law.

We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal and operational requirements
• Withdraw consent where processing is based on consent
• Raise a complaint with a relevant data protection authority

To exercise these rights, contact us using the details below. We may need to verify your identity before responding.

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

• Hertes Food Products Pvt Ltd.
• #1214, 1st cross, Rakshanapuram, Hassan-573201, Karnataka, India
• Phone: +91 89717 80144
• Email: hertesfpl@gmail.com